CCUC (Cloud-Connected UC) on CUCM 14

Posted Aug 17, 2023

By Sena Perdiana 3 min read

What is CCUC?

Cloud-Connected UC (CCUC) is a suite of Cisco Webex cloud services with a single global view to manage on-premises UC and Unified CM cloud services. It provides a centralized cloud-based tool for analytics, upgrades, and troubleshooting.

Generate CCUC Agent File on Webex Control Hub

We must set up the on-premises devices in our organization to communicate with the Control Hub. Once the devices are connected, we can view telemetry and analytics information for those devices on the Control Hub.

First, go to admin.webex.com, go to Connected UC, and choose Enable Connected UC

Then we’ll create Agent COP file that we will install on our on-prem CUCM deployment. Click Get started.

Then enter a name, and save.

After that it will start creating the Agent file. Once it finishes, download the file.

Then we set the cluster name, then save.

Lastly, we will need the Organization ID for later so lets grab it now

Install the Agent File on CUCM

Put the downloaded Agent File on a FTP server, and access the CUCM though the web UI.
Go to OS Administration » Software Upgrade » Install/Upgrade

Point it to the FTP Server.

The Agent cop file should show up as an option here, click next.

The installation should take a minute to complete

Install the Agent File on IM&P

Next, we install the file on IMP.
With versions 12.5SU4, 14, and above, the agent files are already installed; however, they just need to be configured and enabled.

Access the CLI through SSH, and run this command to onboard the Organization ID

utils ucmgmt organization <organization_id>

After that, enable the agent with this command

utils ucmgmt agent enable

Check the status with this command

utils ucmgmt agent status

Agent Config Information:
   Verification Code: LZK4EHD+
   Installed UCMGMT Agent version: 20201211-VOS
   Agent's organization id: #############

Agent Runtime Information:
   Agent process is running.
   Agent process is enabled.
   Agent watchdog is enabled.
   Agent is not verified in Webex Control Hub.

Recent agent logs:
   2023-08-08T03:45:33Z cloud_agent (pid:16742) -> INFO No usable command_type found ''. Setting to default 'REGISTER'

Configure CCUC on the Webex Control Hub

Go to Connected UC » Inventory, we should see an Unassigned group containing 2 nodes. Click resolve

Then verify the assignment and choose the cluster group that was created eralier.

Enable Webex CCUC Services in Control Hub

On Control Hub, go to Services » Connected UC » Inventory » Details » Details, select Service Management

Then just enable everthing as we see fit here

Analytics on CCUC

Now that everything is set up, give it couple hours until the data shows up on Webex Control Hub.
Once it does, we’ll be able to see it on Analytics » Connected UC

Each card can be expanded to visualize even more data

And if we click Download, we’ll be able to get the csv data. The process used to get this data was painful with CDR, but now it is so much more accessible with CCUC.

Web-RTMT

CCUC also gives us Web-RTMT, a web version and easier way to access RTMT (Real Time Monitoring Tool).
On Connected UC » Operations » Dashboards » Click on the cluster

Here we can see the overall resource performance